Terms of service

Our services

Vimmix Digital provides digital strategy, design, web development, AI workflow integration, and marketing support for launch-stage and growth-stage brands. Service pages and offer descriptions summarize typical deliverables, timelines, and investment ranges. They are informational — not binding quotes.

How engagements begin

Vimmix Digital follows a proposal-first model. Most work starts with one of the following:

• A discovery conversation scheduled through our booking flow or booking brief form
• A written proposal request submitted through our contact form
• A direct referral or introduction from an existing client or partner

Booking may use a hosted scheduling provider (such as Cal.com) when configured. When scheduling is not available, the booking brief form collects your preferences and our team follows up to confirm timing. Lead data may sync to our CRM (such as HubSpot) when configured.

No paid engagement begins until scope, timeline, and fees are agreed in writing — typically via proposal, statement of work, or signed agreement.

Scope and discovery

Final project scope depends on discovery. Factors such as existing assets, integrations, content readiness, stakeholder approvals, and third-party dependencies can affect deliverables, timeline, and pricing. If discovery reveals requirements outside the original proposal, we will discuss a change order before additional work begins.

You agree to provide timely feedback, access to necessary accounts and materials, and a single point of contact for decisions. Delays in client input may shift delivery dates without additional compensation to Vimmix Digital.

Payments

Fees are defined in your proposal or agreement. Unless otherwise stated, project fees are quoted in U.S. dollars.

• Stripe checkout is used only when we explicitly issue a payment link for your agreed scope. You will not be redirected to Stripe without a link tied to your project.
• Deposits, milestones, and final balances are due on the schedule stated in your agreement.
• Late payments may pause work until the account is current. Interest or collection costs may apply where permitted by law.

Payment processing is handled by Stripe. Vimmix Digital does not store full card credentials. Your use of Stripe is also subject to Stripe's terms and privacy policy.

Refunds and cancellation

Because our work is custom and often begins immediately after a deposit, the following defaults apply unless your signed agreement states otherwise:

• Deposits are generally non-refundable once work has started, as they reserve capacity and cover discovery, planning, and initial production.
• Client cancellation — you may cancel an engagement with written notice. Fees for work completed through the cancellation date remain due. Any prepaid amounts for undelivered work may be credited or refunded at Vimmix Digital's discretion, minus non-recoverable costs.
• Vimmix Digital cancellation — we may cancel if you breach these terms, fail to pay, or fail to provide required cooperation after reasonable notice. Prepaid fees for undelivered work will be refunded on a pro-rata basis.
• Discovery calls — you may reschedule or cancel a scheduled call through the hosted scheduler when available, or by contacting us at least 24 hours in advance.
• Disputes — if you are unsatisfied with deliverables, notify us promptly so we can attempt a good-faith remedy before initiating a chargeback or third-party dispute.

Intellectual property

Unless your agreement states otherwise, Vimmix Digital retains ownership of pre-existing tools, frameworks, templates, and know-how. Upon full payment, you receive the license or ownership rights to final deliverables as specified in your agreement.

You represent that materials you provide (copy, logos, images, data) do not infringe third-party rights. You grant Vimmix Digital a limited license to use client materials solely to perform the engagement.

Vimmix Digital may display completed work in our portfolio, case studies, and marketing unless you request otherwise in writing before launch.

Confidentiality

Each party agrees to keep non-public business, technical, and financial information confidential and to use it only for the engagement. This obligation does not apply to information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.

Warranties and disclaimers

Vimmix Digital performs services in a professional manner consistent with industry standards. Except as expressly stated in your agreement, services and this website are provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee specific business outcomes such as revenue, rankings, or conversion rates. Third-party platforms (hosting, analytics, payment, CRM, scheduling) may change availability or terms without notice.

Limitation of liability

To the maximum extent permitted by law, Vimmix Digital's total liability arising from an engagement or use of this site is limited to the fees you paid to Vimmix Digital for the specific service giving rise to the claim during the twelve months before the event. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or data, even if advised of the possibility.

Indemnification

You agree to indemnify and hold Vimmix Digital harmless from claims arising from your materials, your misuse of deliverables, or your violation of these terms or applicable law, except to the extent caused by Vimmix Digital's gross negligence or willful misconduct.

Website use

You may use this site for lawful business purposes. You may not attempt to disrupt the site, scrape content at scale, probe for vulnerabilities, or misrepresent your affiliation with Vimmix Digital. We may suspend access for abuse or security concerns.

Our use of cookies and analytics is described in our privacy policy. Analytics are opt-in and exclude personal information from event payloads.

Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Florida, unless the parties agree to an alternative process in writing.

Changes

We may update these terms to reflect changes in our services or legal requirements. Material updates will be posted on this page with a revised date. Active engagements are governed by the terms in effect at signing unless both parties agree otherwise.

Contact

Questions about these terms or an active engagement: email hello@vimmixdigital.com or use the contact form.